Privacy Policy

Who operates this site

The Sliding Door Guys operates this website for The Sliding Door Guys. The site helps visitors learn about sliding door repair, check service-area information, call the business, or request scheduling help.

Information we collect

The Sliding Door Guys may collect information you submit, such as your name, phone number, email address, service address or city, ZIP code, door problem, photos, notes, appointment or preferred time, and any message you choose to send.

The website may also collect basic visit and interaction details such as pages viewed, referral source, URL parameters, device and browser information, service or market context, phone-click events, schedule-click events, and service-area interactions.

How we use information

The Sliding Door Guys uses information to answer questions, respond to repair requests, confirm service-area fit, schedule appointments when available, route details to the right service team, improve the website, measure advertising quality, protect the site, and keep business records.

Text messages

With your consent, The Sliding Door Guys may use your mobile number for one-to-one customer-service texts about your repair request, service or pricing questions, estimates, appointments, repair details, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile information and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Online scheduling

The Sliding Door Guys uses Jobber for online assessment scheduling. If you use the booking form, the details you enter can be handled by Jobber and made available to The Sliding Door Guys so the request can be reviewed, scheduled, and followed up. You can read Jobber's privacy policy at getjobber.com/privacy-policy .

Phone calls, CallRail, and recordings

The Sliding Door Guys uses CallRail for call-tracking and dynamic number insertion. That means the phone number shown on the site may change so the business can understand which ad, page, or referral source led to a call. CallRail may use cookies or similar storage for that purpose.

Call details may include the caller number, call time, call source, call outcome, voicemail, summaries, and call recordings when recording is enabled. Call-recording rules vary by state, so the live phone setup must provide any required notice or consent before recording live calls.

Analytics

The Sliding Door Guys uses Plausible for privacy-focused website analytics. Plausible helps measure page visits, service-area page views, phone clicks, schedule clicks, FAQ opens, outbound links, downloads, and missing-page errors.

The Sliding Door Guys uses Google Analytics to measure page and session attribution and to support Jobber booking or request-form reporting in Google Ads. Google Analytics should not be used as the private source of record for completed jobs or repair revenue.

The website should not send names, phone numbers, email addresses, ZIP codes, exact addresses, door notes, or photos to analytics events.

Session replay

The Sliding Door Guys uses Contentsquare session replay to understand how visitors move through pages, click, and navigate so the website can be improved.

Session replay can process page structure and page changes, including the surrounding scheduling page. The third-party Jobber form runs inside its own iframe, so this website tag does not capture the form fields or interactions inside Jobber.

You can stop Contentsquare session replay for this browser using the control below.

Opt out of Contentsquare session replay

Cookies and browser storage

The Sliding Door Guys may use cookies, local storage, session storage, or similar browser storage to remember private attribution, session, and lead identifiers in first-party browser storage and support CallRail dynamic number insertion with cookies or similar storage and support Contentsquare session replay and the browser's opt-out choice. You can block or clear cookies and storage in your browser, but some measurement, call-routing, or follow-up features may not work the same way afterward.

Advertising attribution

The Sliding Door Guys uses a private first-party advertising attribution system to understand which visits, ads, pages, and calls lead to repair requests. The system can store landing source, UTM values, ad click IDs, page context, selected phone display, schedule-page views, and generated private visitor or session identifiers.

This attribution data is used for business measurement and lead quality review. It is not meant to publish visitor profiles or sell visitor information as a data product.

Service-area map and location

The Sliding Door Guys' dynamic service-area map uses configured market centers, service radius settings, and map tiles to explain where service is usually available. The map stays centered on the configured service area and does not request browser GPS. Final service availability still depends on the actual address, schedule, parts, and technician availability.

Sharing information

The Sliding Door Guys may share request details with service technicians, scheduling providers, call providers, analytics providers, hosting providers, professional advisers, or other service providers only as needed to operate the website and respond to requests. We do not sell personal information as a general data product.

We may also share information if required by law, to protect rights and safety, or as part of a business transfer.

Retention and security

The Sliding Door Guys keeps information only as long as reasonably needed for repair-request follow-up, business records, reporting, security, and legal duties. The site and connected providers should use reasonable safeguards, but no website or storage system can be guaranteed completely secure.

Privacy requests

You can ask questions or make a privacy request by contacting The Sliding Door Guys at (480) 420-6353. You can also use browser settings to block or clear cookies and storage, though some site features may not work the same way afterward.

State privacy rights

Depending on where you live and which privacy laws apply to the business, you may have rights to request access, correction, deletion, portability, or opt-out choices for certain personal information. We will handle valid requests as required by applicable law.

Children

This website is for home-service and property-service requests. It is not meant for children under 13, and The Sliding Door Guys does not knowingly collect information from children under 13.

Changes

The Sliding Door Guys may update this policy as the website, service area, providers, or tracking setup changes. The updated date above shows when this policy was last changed.